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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

» Subcategories:

Will I Need a Gym Membership?
If I've Already Done MYM, Should I Do Hypertrophy M.A.X.?
Do I need a spotter?
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Video Troubleshooting
I am unable to play any videos.

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Monthly Member Return and Refund Policy Article rated 4.8/5.0
If you decide that the Hypertrophy M.A.X. program is not right for you, or you no longer wish to continue with your membership, you may cancel within 30 days of your Phase 1 purchase and be billed not...
Monthly Billing Article rated 3.2/5.0
Your monthly payment of $97USD will occur on the same day each month as the original transaction (except in cases where payment was made on the last day of the month; payment will always happen on t...
Monthly Members Cancellation Policy Article rated 3.3/5.0
You may cancel your membership at any time. If you try out the program (Primer Phase, Member Site and Forums) and decide it is not right for you, or wish to discontinue your membership during any ph...
"Pay in Full" Members Cancellation & Refund Policy Article rated 3.7/5.0
The massive 60% discount (which works out to $41.41 per month) is offered to anyone who pays for the 12 months in full and remains an active member for all 12 months. If you wish to cancel within 3...
Defective Disks Article rated 3.7/5.0
If you receive a defective disk, please contact our Help Desk within 30 days of receiving the defective disk with the following information: -          ...
Payment & Registration Article rated 3.7/5.0
Hypertrophy M.A.X. registration opens twice a year for a limited time. Monthly members will receive one new phase each month for 12 months (or until you cancel). Once you complete all 12 phases you w...
Declined Payments & Credit Card Updates Article rated 3.5/5.0
If your credit card information changes and you need to update, please go to and enter your order number and email address. If you cannot remember your order number, please contact our...
Shipping Article rated 3.3/5.0
Each new monthly phase of Hypertrophy M.A.X. is processed within 7 days of payment. Normal delivery times after processing are as follows: Within the U.S. – 1-2 weeks To Canada – 2-3 we...
Lost or Misplaced Items Article rated 4.1/5.0
If you have lost, misplaced or damaged your DVD and/or newsletter, please contact our Help Desk. We want to make sure you have access to your product so you will not be required to pay the f...
Inappropriate Behavior Article rated 4.3/5.0
The Hypertrophy M.A.X. forums are a safe place to find information, build relationships and learn more about the program. We ask that all our members act in a genuine and respectful manner when using ...
Change of Shipping Address Article rated 4.2/5.0
If you move and need to update your mailing address, please do so prior to payment for your monthly phase. You can change your address at You will need your order number and email add...
Shipment Has Not Arrived Article rated 4.2/5.0
If you do not receive your monthly phase within 30 days of payment please contact our Help Desk. If you notify us after 30 days, you will be required to pay a $10 charge, plus shipping (fee determined...

» Top Knowledgebase articles: Views
» Latest Knowledgebase articles: Date added
 Shipment Has Not Arrived 2014-12-11 17:47:11
 Change of Shipping Address 2014-03-10 11:46:37
 Inappropriate Behavior 2013-12-16 19:10:36
 Lost or Misplaced Items 2013-12-16 19:09:40
 Shipping 2013-12-16 19:07:54
 Declined Payments & Credit Card Updates 2013-12-16 19:07:11

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